Privacy Policy
Last Updated: 29 August 2026
1. About This Privacy Policy
Rick3D ("we", "us", "our") is a 3D printing business operating in New South Wales, Australia.
We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our business, including when you visit our website, contact us, request a quote, place an order or purchase our products and services.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our business.
The Australian Privacy Principles establish requirements concerning the collection, use, disclosure, security, access and correction of personal information.
2. Who We Are
Business Name: Rick3D
ABN: 90474498062
Email: contact@rick3d.com
For privacy-related enquiries, please contact us using the details above.
3. What Personal Information We Collect
Depending on how you interact with us, we may collect information including:
Your name
Business or company name
Email address
Telephone or mobile number
Billing and delivery addresses
Shipping information
Order and purchase history
Payment-related information
Information provided when requesting a quote
Details of custom or personalised products
Files supplied for 3D printing, including STL, OBJ, 3MF or similar files
Communications between you and our business
Website usage information, such as IP address, browser type and general website activity
Information you voluntarily provide through forms, email, social media or other communication channels
We generally do not require sensitive personal information to provide our 3D printing services.
4. How We Collect Personal Information
We may collect personal information directly from you when you:
Place an order
Request a quote
Contact us by phone, email or online form
Create or use an account on our website
Subscribe to marketing communications
Submit a custom 3D printing request
Provide files or specifications for a product
Purchase products or services from us
Communicate with us through social media
Participate in promotions, competitions or surveys
We may also receive limited information from third-party services that assist us with payment processing, website functionality, shipping, advertising or customer communication.
Where practical, we will collect personal information directly from you and provide appropriate information about why it is being collected and how it will be used.
5. Why We Collect Your Information
We may collect, hold, use and disclose personal information for purposes including:
Processing and fulfilling orders
Providing 3D printing services
Producing custom or personalised products
Preparing quotes and invoices
Processing payments
Arranging delivery and shipping
Communicating with customers
Providing customer support
Responding to enquiries
Managing returns, refunds and warranty matters
Maintaining business and financial records
Improving our products, services and website
Preventing fraud, misuse or unauthorised activity
Sending marketing communications where permitted
Meeting our legal, accounting and regulatory obligations
We will generally only use personal information for purposes reasonably connected with our business activities and consistent with applicable privacy requirements.
6. 3D Printing Files and Customer Designs
If you provide us with a digital file for the purpose of producing a 3D printed item, we may need to store and access that file to complete your order.
These files may include:
STL files
OBJ files
3MF files
CAD files
Images
Technical drawings
Product specifications
Other digital files required to manufacture your requested product
We will treat customer-supplied files as confidential business information where appropriate.
We will not intentionally use your supplied designs for purposes unrelated to fulfilling your order without your permission, unless we are required or authorised to do so by law.
Where possible, files will be deleted or securely disposed of when they are no longer reasonably required for order fulfilment, customer support, warranty purposes or legitimate business record-keeping.
7. Payment Information
Payments may be processed through third-party payment providers.
Where payment processing is handled by a third party, we may not receive or store your complete credit or debit card details. The relevant payment provider may collect and process payment information in accordance with its own privacy policy and terms.
We may retain limited payment-related information, such as transaction references, payment status and invoice details, for accounting and business record purposes.
8. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business.
This may include disclosure to:
Payment processors
Shipping and courier providers
Website hosting providers
E-commerce platforms
Accounting and bookkeeping services
IT and technical service providers
Email and communication providers
Professional advisers
Government authorities where required or authorised by law
We do not sell your personal information to third parties.
Where we use third-party service providers, we take reasonable steps to use reputable providers and to ensure information is handled appropriately.
9. Overseas Disclosure
Some service providers we use may store or process information outside Australia.
For example, website hosting, cloud storage, payment, email, analytics or software providers may operate infrastructure internationally.
Where applicable, we will take reasonable steps to ensure that personal information disclosed overseas is handled in accordance with applicable Australian privacy requirements.
If you require specific information about countries in which your personal information may be stored or processed, you may contact us using the details provided in this Privacy Policy.
10. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies may be used for purposes including:
Remembering website preferences
Maintaining shopping carts or sessions
Measuring website traffic
Understanding website usage
Improving website performance
Supporting advertising or marketing activities
You may be able to disable or restrict cookies through your web browser. Doing so may affect certain website functionality.
Where third-party analytics or advertising services are used, those providers may collect information in accordance with their own privacy policies.
11. Direct Marketing
We may occasionally send you information about our products, services, promotions or business updates where permitted by law.
You may opt out of marketing communications at any time by:
Using the unsubscribe option included in an electronic marketing message; or
Contacting us directly.
We will take reasonable steps to ensure that individuals who have opted out are not subsequently sent direct marketing communications, except where permitted or required by law.
12. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the nature of the information, security measures may include:
Password protection
Access controls
Secure cloud services
Device security
Software updates
Restricted access to customer information
Secure disposal of information when no longer required
No method of electronic storage or transmission is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
13. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, handling warranties and complying with legal and accounting obligations.
The retention period may vary depending on the type of information and the reason it is held.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
14. Accessing Your Personal Information
You may request access to personal information we hold about you.
To make a request, contact us using the details provided in this Privacy Policy.
We may need to verify your identity before providing access to personal information.
In some circumstances, we may be permitted or required to refuse access to particular information. If this occurs, we will explain the reasons where we are legally permitted to do so.
15. Correcting Your Personal Information
We aim to keep personal information accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request that it be corrected.
We will consider and respond to reasonable correction requests in accordance with applicable privacy requirements.
16. Privacy Complaints
If you believe we have handled your personal information incorrectly or have breached applicable privacy obligations, please contact us first.
Name: Ricky Weeks
Email: contact@rick3d.com
Please provide enough information for us to understand your concern, including relevant dates, communications or transactions where possible.
We will investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, and the Privacy Act applies to your circumstances, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
17. Children's Privacy
Our products and services are not specifically directed towards children.
We do not knowingly collect personal information from children where such collection is not reasonably necessary for our business activities.
If you believe a child has provided personal information to us without appropriate consent, please contact us.
18. Third-Party Websites
Our website may contain links to third-party websites, including payment providers, social media platforms, marketplaces or other services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policies of any third-party website before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices.
The latest version will be published on our website with the updated date shown at the beginning of this document.
We encourage customers to periodically review this Privacy Policy.
20. Contact Us
If you have any questions about this Privacy Policy, how we handle personal information, or wish to make an access, correction or privacy request, please contact us:
Business Name: Rick3D
ABN: 90474498062
Email: contact@rick3d.com
Privacy Statement
By interacting with Rick3D, you acknowledge that you have had the opportunity to review this Privacy Policy and understand how we may collect, use, store and disclose personal information in connection with our business activities.
This Privacy Policy is intended to provide general information about our privacy practices and should not be taken as legal advice.
For information about the Australian Privacy Principles and privacy obligations in Australia, refer to the Office of the Australian Information Commissioner (OAIC).